GLIMMER&SHINE TERMS OF USE

These Terms and Conditions govern the sale and provision of services by Glimmer & Shine Cleaning
Service and form the basis of the contract between Glimmer & Shine and you.
Please ensure you have read these T&Cs carefully.
Prices & Payments- Our prices are subject to change, and we will give you 30 days written notice of
the change.
We accept the following methods of payments-
-Bank transfer
-Cash

_Paypal
One off/first cleans require a 50% deposit to secure your booking and payment in full prior to
services commences.
We ask that payment is made within 24 hours after your cleaning was done.

Providing The Services
As required by law, Glimmer & Shine will provide the services with reasonable skill & care, consistent
with best practices and standards in the cleaning service industry.
Glimmer & Shine will make every effort to complete services on time and in the accordance of your
requests. We cannot be held responsible for any delays if any event outside of our control occurs.
Services are usually provided Monday 09:30-16:30 Tuesday 08:00-17:00 Wednesday 08:00-17:00
Thursday 09:30-17:00 Friday 10:00-17:00 Saturday 12noon -16:30. We may have additional slots
available, please enquire for more information. We can only give you an idea of time such as AM/PM
on your given day. When necessary, we will call/text ahead to let you know that we are on the way.
There is no additional rate for cleaning on Bank holidays.
If you wish to change your agreed slot, you must give us 14 days’ notice in writing. We cannot
guarantee your chosen slot will be available, but we will notify you of our availability when you
enquire.
You must keep us informed if anyone in your property is showing any symptoms of illness or have
been travelling abroad in the last 14 days due to COVID-19. We will re-assess your risk assessment
and decide whether we will offer you a service or postpone.
Slot holding fee's will be applicable if you need to postpone cleaning for more than one clean. This
fee will be 25% (from your total  cleaning hours)per postponed clean. 
You must ensure that the property where the services are to be provided, has both hot & cold
running water, electricity and adequate lighting.
Glimmer & Shine provide all products & equipment. (Except mop, bucket and vacuum cleaner). If
you require us to use equipment provided by yourself, you must ensure they are safe to use and are
in full working order and must not require any special skills to use. We accept no responsibility for
any damage/faults caused by us using your equipment.

You must (as far as it's reasonable possible), ensure that any irreplaceable items are stored away and
not presented for cleaning.
Unless you notify us in writing, we will presume that all surfaces such as marble, granite, limestone
& wood are fully sealed and able to be cleaned as normal.

Oven Cleaning is not part of our deep cleaning!

Carpet cleaning is not part of our deep cleaning !
If you have any issues with a service that you've received, you must contact us within 12 hours of
your clean, with details and pictures and we will assess the situation. We do not offer refunds, but
we aim to provide you with an excellent service, but if you are not happy with our result, we will
return in 72 hours of free of charge and fix the issue you have.
You are responsible for ensuring you provide us with all relevant instructions for
activating/deactivating alarm systems. We will not be held responsible for triggering any alarm
systems where you have not provided clear instructions.
Glimmer & Shine’s staff will exercise great skill and attention in caring for any pets while in the
property, but we cannot be liable for any damage caused to or by animals during, after or as a result
of our cleaning.
Staff are not insured to climb onto any steps/ladders of any height. We will do our best to reach
everywhere we can.
We are happy to empty bins as requested, please ensure you let us know and provide binbags, liners
changed, and all rubbish disposed of in line with local authority guidelines.
Any rooms with uncovered razors/sharps, nappies, sanitary products, will NOT be cleaned. You will
still be required to pay fully for the clean. We ask that you do not put our staff in danger or allow
them to meet any hygiene risks.
If your property has a child's playroom, the floor space must be cleared and in a tidy order (where
reasonably practical) prior to our services provided in that room. Any room that is needing to be
tidied prior to cleaning, will not be cleaned fully unless the price includes this.
For the best possible service to be provided, please ensure each room is tidied up and items put
away to make every surface accessible for us.
In the event (caused by us) that we are unable to provide you with a service on any given day/week,
you will NOT be charged. We will do our best to avoid this, but occasionally this may be out of our
control.
In the event (caused by you- client) that we are unable to provide you with a service, for example
due to unable to gain access, forgotten about your clean, you will be charged 100% for the service.
If your regular cleaning slot falls on a public holiday, we will do our best to re-arrange the clean.
Limited spaces may be available on public holidays if requested but will be charged at normal rate.
(Excluding Christmas day)
By agreeing to these T&C's, you give us permission to take photographs of cleaning within your
property. These will never include personal details/images to link you to the photographs. Images
will be used for marketing & training purposes. (Feel free to opt out anytime).
If you are found to be engaging any of our employees and/or workers either directly or indirectly by
discussing/offering to hire separately to Glimmer & Shine, either for yourself, friends or family

members, then you will be liable to pay us a recruitment fee of £500 plus VAT at the appropriate
rate.
Discounts & promotional offers cannot be claimed as cash or cash rewards under any
circumstances.
Cancellations
If you wish to cancel/re arrange the services within 24 hours or less of the agreed start time, you will
be required to pay the full price for the provision of service. If you give us 24 hours but less than 48
hours’ notice, you will be required to pay 50% of the total price.
Once Glimmer & Shine have begun providing the services, you are free to cancel the services at any
time by giving 14 days written notice. If you have made any payments for services not provided,
these sums will be refunded to you as soon as possible.
Once we have begun providing the services, we may cancel the services at any time by giving you 7
days written notice. If situations arise which are beyond our control, we have the right to cancel
services with no notice. If you have many any made any payment for services not provided, these
sums will be refunded to you as soon as possible.
Liability
We have a Public Liability Insurance policy in place, underwritten by a leading insurer.
A copy of our Public Liability Insurance is available to view upon request.
We are also DBS checked.
If Glimmer & Shine are providing services within your property, and we cause any damage, you must
notify us of such damage within 12 hours of carrying out the services. We will make good of the
damage at no additional cost to you. You must provide photographic evidence and other relevant
information to support your claim. Without this, we are unable to make a claim under our insurance
policy. If you are not able to provide evidence, then you will not be able to pursue a claim for
damages. We are not responsible for any pre-existing faults or damage in or to your property that
we may discover whilst providing the services.
We agree to always provide security for your keys to your property. In the unlikely event of any keys
being misplaced/lost by Glimmer & Shine, we will make appropriate arrangements for replacement
keys to be made at our expense. No keys are labelled to reduce risk of theft.
Governing Law & Jurisdiction
These Terms & Conditions are the relationship between you and Glimmer & Shine Cleaning Service
(whether contractual or otherwise) shall be governed by you and constructed in accordance with
English law.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms &
Conditions, the Contract or the relationship between you and us (whether contractual or otherwise),
shall be subject to the jurisdiction of the courts of England, Wales, Scotland & Northern Ireland, as
determined by your residency.